Return and Exchange:

The America Jacket keeps shopping simple and honest. Got a question or a problem with your order? Just email us, and our team will sort it out fast.

1. How Long You Have to Return or Exchange

  • You get 30 days from delivery to return or exchange your item.
  • Once 30 days have passed, we can’t process any refund or return.

2. Cancelling an Order

You can cancel your order any time before it ships or before we print a shipping label, and we’ll refund you fully. Furthermore, once a label is made or the item ships out, we can no longer cancel it. After delivery, you can still request a return under our Return Policy.

3. Our Easy Return Steps

  • Send items back within 30 days. You’ll cover the shipping cost for the return.
  • Email contact@theamericajacket.com with your order number, item name, and why you’re returning it.
  • We’ll confirm and send you the return address—please hold off on shipping until then.
  • Pack your item well and send us the tracking number or receipt once it’s on its way.

4. Faulty Items vs. Change of Mind

  • If your item arrives broken, flawed, or wrong, we pay for the return shipping.
  • If you’re returning it for fit, size, or personal taste, that shipping cost falls on you.

5. No Hidden Fees

We never charge a restocking fee. Once we check your returned item, you’ll get a full refund. You only pay for sending it back.

6. Sizing Problems

  • Let us know about any sizing issues within 30 days of delivery.
  • Picked the wrong size even though our size guide was accurate? We can’t accept the return. Instead, we might offer a replacement at a lower price, and you keep the first one.
  • You’ll cover return shipping if the size you ordered just wasn’t right for you.
  • But if our chart was wrong or we shipped the wrong size, we’ll take it back and pay for the shipping ourselves.
  • Any sizing complaint needs photo proof.

7. If the Color or Design Looks Off

Please note that small color shifts from screen lighting or settings won’t qualify for a return.
But if what arrived looks very different from what you ordered, tell us within 30 days and attach photos.

8. Damaged or Missing Packages

  • Show us clear photos within 30 days if your item arrived damaged or faulty.
  • If your package gets lost on the way, we’ll send a new one or track it down, free of charge.
  • Once the carrier marks it “delivered,” we can’t take responsibility for theft or loss—reach out to the courier instead.

9. Custom-Made Items

  • Custom orders can’t be returned or refunded unless something’s actually wrong with them.
  • Custom requests may come with an added cost.

10. Exchanges for Your Item

Some exchanges are allowed under certain conditions.

  • You can request a size or color swap within 30 days of delivery.
  • Exchanges depend on what we currently have in stock.
  • If you’re exchanging just by preference, you’ll cover the return shipping.

12. When We Can’t Accept a Return 

We won’t process a return or exchange if:

  • You picked the wrong size, but it matched our size chart.
  • You just don’t like the item once it arrives.
  • You’re unhappy with the material, quality, or style after receiving it.
  • You bought it only to try it out.
  • You changed your mind after the item had already shipped.
  • You reach out after the 30-day window closes.
  • It was a gift, and the recipient wasn’t happy—or didn’t open it in time to request a return.
  • You moved away from the delivery address before your package arrived.
  • You gave us the wrong or incomplete address at checkout.
  • The item has already shipped—no cancellations or returns apply at that point.

13. Refused or Missed Deliveries

If you refuse delivery or don’t respond to the courier or customs, we can’t take responsibility for a lost, returned, or destroyed package.

Moreover, need it reshipped because of a wrong address? Reshipping charges are on you.

14. Customs Fees and Regional Taxes

  • Any import tax, duty, or tariff is the buyer’s job to pay.
  • If unpaid customs fees cause your package to get stuck, sent back, or lost, we can’t refund you for that.

15. Delays in Shipping

Unfortunately, we can’t refund delays caused by weather, holidays, or courier issues outside our control.

16. How Refunds Work

  • Our team checks your returned item before approving a refund.
  • Refunds land in your account within 7 days.
  • Money goes back to your original payment method, or another option if that one isn’t available.
Contact Information

Email: contact@theamericajacket.com