Frequently Asked Questions

What is the payment process?

We accept various credit and debit card payments, such as Visa, Mastercard, American Express and Discover.

I am uncertain about the product size. How can I choose a perfect fit for me?

You can consider our Size Guide to find your perfect fit. Still, if you face any concerns about size, contact our customer support representatives. They are always pleased to help and discover the ideal fit for you.

Can I return my product if I am not satisfied or have a size issue?

Yes, you can return and exchange your product within 30 days of delivery. According to our Refund or Returns Policy, your regular orders are eligible for returns if your item is unused, unwashed, unaltered, and with tags attached

Are customized products eligible for returns?

No, you can not return or exchange your customized products. Only regular products are eligible for it.

Can I request a custom fit?

Of course, you can. If you are unable to find your ideal fit in the Size Guide, you can contact us via email with your body measurements.

Can the order be cancelled or changed after it has been placed?

Yes, you can easily cancel the order or ask for changes within 24 hours of placing the order. But after 24 hours, there are some conditions; for that, kindly review our Order Cancellation Policy. Once the item is shipped, you can not cancel your order.

How can I track my order progress if I haven’t received it yet?

We use a trackable courier service. Once your order is ready for shipment, we will provide you with a tracking ID/number of the assigned courier service. From then on, you have to keep track of your parcel and stay in contact with the courier company. If you still haven’t received the item, contact us with tracking details.

What if I receive a defective item?

If you have received a defective or damaged product, contact our customer support team within 30 days of receiving the parcel. You have to share the order number and picture proof along with the defect details. Our customer support will assist you with a replacement or a refund.

What are your shipping rates and delivery times?

Our standard delivery time for non-customized items is 10 to 12 working days, and customized items may be shipped within 12 to 15 working days. However, the Standard Shipping is free and the Expedited Shipping charges are $25.00.

Is my payment information secure?

Yes, absolutely! We use secure payment gateways with advanced encryption (SSL) to protect your personal and payment details. We also assure that we do not store credit card information or sensitive data after order processing.